Frequently Asked Questions

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Frequently Asked Questions

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FAQ Topics

History, Brand: Q What is the history of BibeliB ? Who are we ?

A
Established since 2011, BibeliB Paris is a new French brand specializing in travel accessory modern, trendy and smart. Thanks to the expertise of its founder, William TALA, former Manager and flight and Airports Safety Trainer in Paris, BibeliB has created innovative products to provide serenity and comfort to travelers. Today BibeliB is present in France and abroad in more than 200 outlets.

Q What are the values of BibeliB Brand ?

A
BibeliB wants to participate in the renewal of transport in general by providing practical accessories trends to your trip. We want you to travel differently, you are not any traveler of many !! »

BibeliB, it's a little of us, a little bit of you, because we believe that one's personality is reflected in their travels..

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Warranty, Products: Q What guarantees are offered on BibeliB products ?

A
BibeliB offers all its customers a 12 month warranty on its suitcase in case covers manufacturing defects resulting from normal use of the cover.
However, the warranty does not apply to the following terms and conditions :
- Changes to the cover, including repairs not made by us.
- Damage caused by inappropriate or inadequate use of the cover.
- Damage caused by the dryer layout of your cover or by ironing it.
- Damage resulting from abuse by airport services, airlines or other carriers.
- Damage resulting from obsolescence and wear and tear of the cover.
- Any other damage caused by the uses to which we did not think so but you did!!

Repairs :
The products for which the terms and duration of the warranty applies will be replaced, repaired and returned free of charge. Repairs or replacements do not affect the original warranty period.
After inspection of the products concerned by a defect or damage, if it is a client requests unfairly applying the guarantee, all shipping, inspection fees, and other costs necessary will be charged to the customer;. The shipping of a defective product toBibeliB The shipping costs of a repaired or replaced product are always the responsibility of BibeliB.
Attention, BibeliB does not accept parcels sent shipping costs are the responsibility of the recipient. The repairs do not fall within the terms of our guarantee or single client initiative will be returned with shipping costs charged to the recipient.

Q Is the guarantee of BibeliB travel accessories international ?

A
Designed from high quality materials and subjected to rigorous controls, all BIBELIB products are guaranteed 12 months from date of purchase against defects in workmanship.

An internation after-sales service is ensured during the warranty period.

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Products Features, Products Collection: Q Why use a suitcase cover BibeliB ?

A
There are lots of reasons to use a BibeliB cover, because they are pretty, elegant, you may even look like !! And nothing to spoil, they are universal and very practical. And more pragmatically we identified eight good reasons to choose the BibeliB suitcase cover:
- REPELLENT: rain and liquid stream down your suitcase. In addition, it is washable and reusable.
- DISSUASIVE: by the strength of its materials and its closure by eyelets, the BibeliB suitcase cover provides an effective safeguard against intrusion and theft of items in your luggage (certification Customs TSA).
- ECOLOGICAL: delighting the polluting image of plastic, the BibeliB suitcase cover respects the environment and sustainable development.
- STRETCH: composed of polyester and spandex, the BibeliB suitcase cover s both very strong and elastic; it fits on most bags that go in the hold (60 to 82cm).
- CONVENIENT : The BibeliB suitcase cover donned in 30 seconds; easy to store, it folds easily to find its place in your wardrobe.
- PROTECTIVE : through its custom fabric,, the BibeliB suitcase protects your suitcase form shocks, scratches and minor damage..
- SAFE : through its tracking system « LOST & FOUND », you have a 100% chance to identify your misplaced or lost luggage. Comply with local laws, some countries, airports, stations or carriers require luggage identification..
- TRENDY : thanks to its original visuals, no more doubts, it is your suitcase on the luggage belt happens !!

Q What kind of case is it possible to equip with BibeliB cover ?

A
The BibeliB suitcase cover designed in a robust and stretch fabric, is practically suitable for all trolley suitcases (2 and 4 wheels) with a height between 24 to 33 in.

Q What are the technical specifications of the BibeliB cover ?

A
The BibeliB suitcase cover made of polyester and Spandex are printed using a sublimation printing technology - you can not stop progress! - This is a printing process wherein the ink is "transferred by evaporation" in the tissue (sublimate)..

With this technique, even the smallest details can be printed. The colors are not affected by washing and can not disappear regardless of the tissue in which they were printed.

Q When the BibeliB collections are developed and by whom ?

A
While taking care to maintain innovation and manufacturing quality of our products, BibeliB offers two collections per yearvous propose deux collections par an. For this, BibeliB is accompanied by an international office of style and trends.

For the latest BibeliB news, our new collect or marketing of new travel accessories, register and receive Bibnews by clicking here.

Q Can I customize my cover ?

A
Not yet but soon, you can customize BibeliB covers. For now, this service is offered to professionals wishing to use our travel accessories such as promotional tools, loyalty or differentiation. For more information, please contact our sales department.

Q How to maintain my BibeliB cover, is my cover washable ?

A
The BibeliB suitcase cover can be machine washed at 30 ° C and then dried naturally. Warning: no dryer or ironing!

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Order: Q Where can I buy BibeliB products ?

A
All BibeliB travel accessories are available on our e-shop. However, you can equip you with a BibeliB cover with partners shops (Duty Free Airport of Paris).

Q How to order a product ?

A
In the « NOS PRODUITS» rubric or directly in the « Eshop » tab, you will find all BibeliB products you can buy directly from this website www.bibelib.com . By clicking sur « ADD TO CART » you will find your shopping cart in your selected which will gather all your purchases. You can then either continue shopping by browsing the Eshop again or finalize your purchases by proceeding to payment.

To make payment of your purchases if this is the first time, you must enter your details via the form provided for this purpose, otherwise if you are already a customer, you need only identify yourself in « My Account ». Once connected, you only need to choose your shipping method. For this you can choose a different delivery method that recorded in your profile, if necessary, by default, your product will be delivered to the shipping address you entered in your profile. It remains only to pay your purchases.
To pay your purchases, several payment methods are available to you. Choose the payment method you prefer and click on « CONTINUE ».

Once you confirm your order, an order summary will appear on your screen. You can confirm your purchase and your order will be permanently taken into account in a secure area, or you can still modify items on error..

Q How to market my BibeliB products to my friends ?

A
You can add your favorite BibeliB travel accessories in your whishlist while shopping on our website, it then remains you to share via social networks! !

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Prices, Means of Payment: Q What is the price of a BibeliB suitcase cover ?

A
The price of a BibeliB cover is $69.50 to $72.80. This price includes: the cover + the traceability system + insurance in case of loss of the bag + delivery costs in a point relay closest to you.

To this, you can add additional accessories on sale here.

Q What are the means of payment ?

A
BibeliB offer you two ways of payments :
- By credit card: the accepted credit cards are : Visa, Mastercard, American express. You make your payments using a secure and encrypted connection SSL. Once your order accepted, your items are shipped immediately subject to availability.

All prices displayed on the website www.bibelib.com are VAT.

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Deadlines, Shipping Costs: Q What are the delivery costs and time ?

A
Delivery times are between 24 hours to 5 days for the standard option if the item is in stock. In the case of an order of several products, this period will be increased to the availability of the item to be delivered the longest and to send you all of your items at once.
Shipping fees are available if you choose the shipping option "Relay" through Private Parcels. However, the calculation of shipping is based on the option chosen and the country of destination, in any case, after sending the parcel, you will receive a confirmation email, a link that allows you to track in real time the evolution of your package.
List of major suppliers selected : Colissimo, Chronopost, Colis Privés, etc...

Q What should I do if my package is lost or if delivery times are excessively long ?

A
Despite all of our precautions and the quality of service offered by carefully selected carriers, we can not be held responsible for the loss or delay of your packages. We therefore will not send you a replacement package. We advise you to contact directly the chosen carrier..

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Return Conditions: Q Is there a retract period ? What are the conditions for return ?

A
According to article L-121-20 of the Consumer Code, for any purchase on the internet, you legally get a retract period of 7 days without any reasons or pay penalties, with except, where applicable, the cost of return. Upon receiving your product, so you have a period of 7 days to return the product without reason. After this time, the purchase is considered final. During the withdrawal period, you are responsible for the good condition of the product and return costs are your responsibility. We strongly recommend that you return your purchase by registered mail once it received, we will reimburse the returned products..

Also, before sending you to cancel your order for free. We invite you in this case to contact us by mail or telephone using the contact details here.

The conditions of return.
Items returned within the period of reflection must meet the following conditions :
- You must return the items with care in their original packaging with the invoice included in the package.
- You must give us the product strictly in the same condition as you received it, if packaging or product is damaged, any refund will be denied.
- Activation of the suitcase covers must not have been performed.

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Activation, Manual: Q How to activate the BibeliB cover ?

A
To enable the BibeliB suitcase cover, follow these instructions :
1. Login to the website www.bibelib.com then navigate to the rubric « MY SERVICES / ACTIVATION ».
2. Fill in the required fields (email address, confirm your email address, the prefix of your mobile phone number and your mobile phone number).
3. Enter your ACTIVATION code(located on the tag « LOST&FOUND » of your cover).
4. Then enter your PIN (also located on the tag « LOST&FOUND » of your cover).
5. Then click on « ENABLE THE TAG ».

Q Is there an instruction manual to thread his BibeliB cover ? And then store it ?

A
Follow the tips below to effectively put the BiBeliB suitcase cover:
1. Pull out the handle of your trolley
2. Put on your bag through the hole provided for this purpose, making sure that the zipper of the pocket at the back of the bag. Then, pull the cover down.
3. Place the side elastic under the suitcase
4. Close the cover using the pad then put your TSA lock in pillows provided for this purpose.
5. Here we are, your suitcase is ready for use.

Please follow the advice below to store the BibeliB suitcase cover :
1. Remove the cover of the bag
2. Unzip the back pocket of the cover
3. Store the bag in his pocket
4. Your cover is ready to find its place in your wardrobe !

You can also download the manual of BibeliB covers.

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Insurance, Loss of suitcase: Q In addition to the traceability system, the BibeliB cover also offers a lost luggage insurance, what is the meaning of this coverage ?

A
BibeliB guarantee the contents of your luggage ($500 per suitcase guarantee ceiling) worldwide against theft and loss only during carriage by a transport company authorized. To benefit from this new service, your suitcase should be equipped with a BibeliB coveractivated.

For more information, for more information you can consult the general terms of the luggage insurance.

Q What can I do if I lose my suitcase equipped with a BibeliB cover ?

A
If you lost your suitcase equipped with the BibeliB cover, follow these instructions :
1. Login to the website www.bibelib.com then navigate to the rubric « MY SERVICES / I LOST MY LUGGAGE ».
2. Fill in the required fields (date of loss, instead of loss, comment).
3. Then click on « DECLARE LOSS »

Know that having taken this step, the aftersales service department BibeliB is informed and will manage your claim. For more information, thank you to contact our customer service ([email protected]).

Q I found a suitcase equipped with a BibeliB cover, what should I do ?

A
If you found a suitcase equipped with a BibeliB cover, you will be asked to login to the website www.bibelib.com to give us a minimum of information about you so that the owner of the lost object can quickly go in contact with you. This information will be transmitted only to the owner of the object.

You found a suitcase equipped with a BibeliB cover, follow these instructions :
1. Login on the website www.bibelib.com then navigate to the rubric « MY SERVICES / LUGGAGE LOST / FOUND ».
2. Enter the code of the lost object (located on the tag « LOST&FOUND » of the suitcase cover).
3. Complete the required fields (e-mail, confirming your email address, the prefix of your mobile phone number, mobile number, confirmation code, then fill the confirmation code).
4. In the rubric « Additional Informations » leave message succinctly explaining how have you found the object.
5. Then click on « INFORM »

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Luggage Regulations, Customs Approval, Standard TSA: Q Are there rules on the luggage standard required by airlines ?

A
You intended to embark soon on a plane, to avoid any unpleasant surprises, BibeliB remind you to follow the advice regarding the luggage regulations.

Q Is the product registered with Customs? Are there risks with customs?

A
The BibeliB suitcase cover are currently being approved with customs but do not worry, thousands of accessories travel every day around the world without problems. Today, customs of some countries, including the United States, must be able to easily access your luggage for security reasons. And the BibeliB cover permits through its secure locking system and the addition of TSA locks sold here.

Q What is the TSA standard ?

A
For security reasons, the US and Canadian Customs have implemented a new baggage screening system TSA (Travel Sentry Approved). t was created after the attacks of September 11 in order to strengthen controls in transport, particularly air. Without this system, security and customs officers are entitled to break the locks on your luggage to make any excavation. It is therefore highly recommended if you go to Canada or the United States, close your bag or with a TSA lock, or using the integrated TSA baggage system code (if your baggage equipped).

Padlocks sold on our website are equipped with this system, you do not have the key to open the lock, only customs possess.

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Personnal space, Password: Q What is the personal space? Create an account.

A
bibelib.com offers a secure personal space just for you. You can access it at any time of day or night, 7/7! It is not life grand?
The Personal Space enables you to:
- Manage your personal data (email address, bank details, password ..),
- Place your orders,
- Check, pay your bills online,
- Access our services (activate your covers, benefit from baggage loss insurance),
- Contact our after sales service.

Create an account on the Personal Space.
To identify and use the Personal Space, you must have an account.
You can create an account in seconds by following this link.

Q I forgot my password, how do I reset it ?

A
To reset your password, nothing more simple, go to the rubric « My account » then click on the link« forgot passwordé ». Enter your email address in the specified field and you will receive an email asking you to enter a new password.

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Newsletter, Contacts, Social Network, Travel Adict: Q Do we find BibeliB on social networks ?

A
Obviously, and all social networks : Twitter, Facebook, Instagram… Impossible to don't find us, you are spoiled for choice. Feel free to follow us to access all our news, collections, offers…

Q Want to receive our latest information on collections, events .., how to register for the newsletter BibeliB ?

A
For the latest BibeliB news, marketing of new travel accessories, of your rights in case of lost luggage, etc… receive the Bibnews by clicking here.

Q Need to contact us ?

A
If the question you want to ask us not in this page, you can contact us :

1 - By mail :
Send your mail to the following address :
BIBELIB PARIS
16 Boulevard Sebastopol
75004 PARIS
FRANCE

2 - By phone :
Call BIBELIB at scheduled times at 01.76.21.64.67
To call us from abroad, dial the international number : 00.33.1.76.21.64.67
* From Tuesday to Friday : 9h30-12h30

3 – By email : [email protected]
If litigation occurs, thank you to contact our customer service ([email protected]), we will do everything we can to give you complete satisfaction. If despite this, we have not given you complete satisfaction, you can write to us at the following address : BibeliB : Service consommateurs : 16 Boulevard Sebastopol 75004 PARIS.

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Q	What kind of case is it possible to equip with BibeliB cover ?
A	The BibeliB suitcase cover designed in a robust and stretch fabric, is practically suitable for all trolley suitcases (2 and 4 wheels) with a height between 24 to 33 in.

Q	Can I customize my cover ?
A	Not yet but soon, you can customize BibeliB covers. For now, this service is offered to professionals wishing to use our travel accessories such as promotional tools, loyalty or differentiation. For more information, please contact our sales department.

Q	How to maintain my BibeliB cover, is my cover washable ?
A	The BibeliB suitcase cover can be machine washed at 30 ° C and then dried naturally. Warning: no dryer or ironing!

Q	Where can I buy BibeliB products ?
A	All BibeliB travel accessories are available on our e-shop. However, you can equip you with a BibeliB cover with partners shops (Duty Free Airport of Paris).

Q	How to market my BibeliB products to my friends ?
A	You can add your favorite BibeliB travel accessories in your whishlist while shopping on our website, it then remains you to share via social networks! !

Q	What should I do if my package is lost or if delivery times are excessively long ?
A	Despite all of our precautions and the quality of service offered by carefully selected carriers, we can not be held responsible for the loss or delay of your packages. We therefore will not send you a replacement package. We advise you to contact directly the chosen carrier..

Q	Are there rules on the luggage standard required by airlines ?
A	You intended to embark soon on a plane, to avoid any unpleasant surprises, BibeliB remind you to follow the advice regarding the luggage regulations.

Q	I forgot my password, how do I reset it ?
A	To reset your password, nothing more simple, go to the rubric « My account » then click on the link« forgot passwordé ». Enter your email address in the specified field and you will receive an email asking you to enter a new password.

Q	Do we find BibeliB on social networks ?
A	Obviously, and all social networks : Twitter, Facebook, Instagram… Impossible to don't find us, you are spoiled for choice. Feel free to follow us to access all our news, collections, offers…

Q	Want to receive our latest information on collections, events .., how to register for the newsletter BibeliB ?
A	For the latest BibeliB news, marketing of new travel accessories, of your rights in case of lost luggage, etc… receive the Bibnews by clicking here.

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